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Posted: Sunday, January 7, 2018 9:40 PM

Department Description:

One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. And driven to make a difference, from innovative research to hands-on community support. We offer an engaging environment where individuals pursue innovative ideas, strengthen skills and gain valuable, diverse experiences that help grow their careers and enable them to perform their best every day. Our culture thrives on the passion, integrity and collaboration of diverse, smart, talented and valued colleagues across the globe.

The Central Clinical Planning & Solutions, Scientific Vendor Management & Operations department is focused on executing the business' sourcing strategy across all phases of R&D development operations. This group also applies a common framework to drive efficient, consistent and compliant processes for vendor relationship and management of BMS' major clinical service providers. Serving as a bridge between BMS' clinical teams and external services providers, the Scientific Vendor Management & Operations group is responsible for building the appropriate in-house management/oversight structure and mechanisms, while driving the external collaboration with clinical service providers in effort to yield a multitude of innovative ideas to deliver on BMS' goals.

Role Description:

This position reports into the Director of Scientific Lab Partner Management. As an integral member of Central Clinical Planning and Solutions, the Clinical Specialty Lab Alliance Lead will be asked to efficiently and independently perform the duties and responsibilities for this role as outlined below:

* Establish and maintain effective working relationships and vendor management structure with assigned specialty (bioanalytical and biomarker) lab partners to ensure continued alignment and to drive operational efficiencies.

* Co-lead and drive efficient and effective project review meetings and additional meetings as necessary.

* Liaise with internal clinical teams, outsourcing managers, Translational Medicine, key subject matter experts and stakeholders in other functions and within partner's organization to embed the agreed upon operational model and to identify and resolve systemic issues and gaps.

* Act as escalation point for trending specialty lab issues or issues BMS team members are unable to resolve directly with the vendor.

* Monitor trends and key performance indicators across portfolio and vendors related to issues and successes within each technology category.

* Drive collaborative continuous improvement initiatives with assigned specialty labs to streamline and improve operational processes.

* Ensure appropriate communication to development organization and stakeholders regarding outsourcing strategies and activities. Internally deliver communication, training and stakeholder management of changes with specialty vendors. Proactive broad oversight of the vendor business and contract; share insight to Outsourcing Management and Global Procurement for expectations of specialty vendor.

* Collaborate and partner with the BMS quality organization to drive effective vendor quality management of specialty lab services.

* Communicate vendor compliance and performance to relevant stakeholders and provide input and/or requests for corrective and preventative actions (CAPAs). Escalates vendor issues and communicates status updates to appropriate internal and external parties.

* Participate as internal subject matter expert in overall Due Diligence efforts for specialty labs, as needed.

* Support master service agreement/partnership contract negotiations.

* Serves as Scientific Vendor Management & Operations liaison to other strategic and process improvement initiatives as required.

Qualifications/Desired Experience:

* A minimum of a BA or BS Degree in a clinical or scientific discipline (advanced degree a plus).

* Minimum 5+ years of Clinical Development experience is required.

* First-hand experience of working directly with Contract Service Providers (CSPs), investigators, customers, key opinion leaders and professional staff as well as broad exposure to the pharmaceutical industry preferred.

* Comprehensive Good Clinical Practice and Good Laboratory Practice knowledge of regulations and guidelines preferred.

* Demonstrates poise in conflict situations, has the ability to keep an objective perspective, and exercise diplomacy in all interactions.

* Strong and effective management of cross-functional, global, multi-cultural teams and demonstrated ability to work and influence within a matrix structure.

* Proven experience in managing key internal and external stakeholders effectively by frequently soliciting input and gathering and incorporating feedback into processes as appropriate.

* Willingness to travel (estimated 5-10% of time) for building and maintaining vendor relationships and assessing vendor capabilities.

* Ability to work off business hours due to time zone differences of alliance partners and internal colleagues.

* Experience and advanced fluency with Microsoft Office tools (esp. MS Excel, MS PowerPoint and MS Project).


Associated topics: clinical, clinical development, clinical informatics, clinical trial, coordinator, lab, laboratory, research, research coordinator


• Location: Jersey Shore, Princeton

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