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Posted: Thursday, January 4, 2018 3:03 PM

Job Description:/h3:
:Collaborates closely with Sales Leadership Team ensuring implementation of the customer development plan (e.g. the Small Customer Acceleration Plan) for the target group of customers for gap. Responsible for the implementation of the overall sales and customer support strategy in alignment with overall sales and customer business plans.
:Acts as a liaison between client operational groups and internal functions, such as Distribution, Finance, Marketing, Contracts, Quality and Sales to ensure ongoing customer satisfaction.
:Understand the systematic approach to closing of process or system; performance gaps through streamlining and sales order cycle time reduction. (Sales Order management process; quality/output quality, fiscal close activity, cycle of order to cash).
:Understand the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.
:Process and maintain
electronically/manually transmitted sales orders.
:Partner with Pricing, Returns and Claims Teams to address order related issues.
:Interface with clients to resolve product related and operational initiative/issues.
:Answer product:related questions, trace lost and delayed shipments, interpret and clarify customer orders for the shipping and transportation departments.
:Review and analyze client order history to identify unusual purchasing patterns and escalate findings to Demand Planning team.
:Effective communication to team members and key business partners on critical information that impacts their business segments.
:Work with key business partners across functions to ensure appropriate support levels customer sales order management.
:Prepare various types of reports for key business partners (Sales, Franchise, Accounts, etc.)
:Understand that supply and logistics is a system of organizations, people, technology, activities, information and resources involved in moving produce or service from supplier to customers.
:Perform periodic evaluations to maintain processes by gathering pertinent information, such as problem symptoms from knowledgeable sources and carrying these through to the problems, potential causes and root causes of the problem.
:Adhere to SOPs and SOX compliance protocols.
:Actively participate in continuous improvement initiatives.
:Receive general supervision and detailed instructions on new projects.
:Use judgment and policies to reach effective solutions.
:Understand all company practices and interfaces with many management levels.
:Customer Service
Performance/Scorecard and Product Availability analysis
:Handle Customer Support web portal (Customer Connect)
:Assist in Pedigree Authentications, Track and Trace issues
Experience Required:
:Strong Microsoft Excel
:3+ years in SAP; preferably involved in SAP implementation
:Communications skills (Collaboration and Teaming)
:Customer Focus (Results and Performance Driven)
:Problem Solving (Sense of Urgency, Intellectual Curiosity, and Prudent Risk Taking)
:Planning and Organization (Big Picture Orientation with Attention to Detail)
:Teamwork (Collaboration and Teaming)
:Business Acumen (Results and Performance Driven)Company Description:/h3:
About The Fountain Group:
Headquartered in Tampa, FL, with operations in all 5 regions, The Fountain Group is a Contingent Labor Resource Provider. The Fountain Group services clients directly, clients with an internal contingent labor program, and clients with an external managed service program.
At The Fountain Group, we know that searching for a new career can be stressful, which is why we take time to understand your skills and personal goals. We understand the importance of job flexibility and professional growth, and offer top:notch positions with leading employers. In fact, the majority of our clients are well known Fortune 100:500 companies. We also offer a variety of benefits to our associates to ensure thei


• Location: Jersey Shore

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