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Posted: Monday, January 8, 2018 5:48 AM

Are you ready to work with a purpose? At ABB, you can be sure you're helping to create a better world. The business you'll secure and the partnerships you'll build will touch the lives of millions.


Senior professionals ( > 5 years of work experience)


ABB is seeking a Customer Care Engineer for Gas Insulated Switchgear (GIS) who will assure the Company quality procedures are successfully implemented and followed for the NAM GIS business. Position provides a high level of quality customer care during GIS project execution from project engineering to project hand over to GIS Service.

Typical duties/responsibilities may include but are not limited to, the following:

* Assignment requires application of basic engineering concepts and principles and knowledge of quality assurance procedures.

* Requires ability to communicate effectively and achieve cooperation with suppliers, customers and internal groups to ensure accurate, consistent, and clear information is available to provide timely response to customers.

* Provide visibility the business units require to meet customer needs and identify resource requirements.

* Requires general understanding of Company GIS products. Requires communication skills to interface internally with GIS factories and externally with customers.

* Interact with customers to provide information in response to inquiries about products and services and to coordinate root cause and corrective actions in order to resolve complaints.

* Plan, coordinate, and schedule all warranty activity to provide an effective, efficient, systematic and sequential flow of work according to the established quality process.

* Ability to travel up to 10% of the time to visit customers, field service locations, and manufacturing plants when necessary to address quality issues and maintain positive working relationships with internal and external customers.


Basic Qualifications:

* Four year accredited degree with 3+ years customer support or quality assurance experience in a manufacturing environment.

Preferred Qualifications:

* Bachelor's degree in Electrical or Mechanical Engineering preferred .

* Proven experience with project management and the ability to interact in cross-functional teams.

* Previous experience resolving quality related manufacturing matters or developing quality improvements.

* Proven expertise with Project Management and the ability to interact in cross-functional teams.

* Strong analytical skills / attention to detail.

* Proficiency with basic technical tools (e.g. MS Office 365, Skype, SAP, etc.).

* Previous experience with GIS or Power Utility Electrical manufactured components.

* Candidates that do not require visa assistance to work for a US employer .

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-###-####.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-###-#### or by sending an email to Resumes and applications will not be accepted in this manner.


Princeton, New Jersey, USA

Contract type: Regular/Permanent Business unit: Business Unit High Voltage Products

Date posted: 2017-12-14 Job function: Process and Quality Publication ID: US63283711_E3

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees


Associated topics: arrestor, cell, coil, deliverable, grid, highline, lineman, relay, solar, transmission


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