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Posted: Saturday, February 3, 2018 11:19 PM

/Your Talent. Our Vision./*At Anthem, Inc.,*it s a powerful combination, and the foundation upon which we re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will*drive the future of health care*.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
The*Systems Analyst I/II*is responsible for the definition of the functional, usability, reliability, performance and support requirements of a system. Primary functions are in support of the availability and stability of web based applications.
Primary duties may include, but are not limited to:
Partners and coordinates with multiple IT teams in resolving customer reported problems.
Facilitating meetings with Helpdesk and other teams while investigating Incident tickets
Root Cause Analysis / Trending of Incident queues
Creating / Maintaining procedural knowledge articles
Provides communication with key stakeholders.
Creating of Automation Solutions to assist with work triage
Automated Alert System Triage of events - Identify trends with a focus on Prevention/Stability
Some overtime will be required
3 years working in helpdesk environment or a Tier 2/Tier 3 technician with similar work experience
Experience with the setup of WinAutomation, UI Path or other automation tools preferred but not required
Analytical, organization and planning skills required.
Detailed-oriented with ability to multi-task required.
Excellent oral, written and interpersonal communication skills required.
*/Anthem, Inc. is ranked as one of America s Most Admired Companies among health insurers by Fortune magazine and is a 2016 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran./*
**Job** *Information Technology*
Equal Employment Opportunity Statement
Anthem, Inc. will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.
**Title:** *Systems Analyst I/II - Job family*
**Location:** *new jersey-Somerset*
**Other Locations:** *OH-Mason, Indiana, Virginia*
**Requisition ID:** *139152*
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