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Posted: Tuesday, February 6, 2018 6:05 PM

Job Description
If you like to build and grow...
Be part of the Aspire team that helps transform major companies, government agencies, healthcare organizations and educational institutions:empowering them to thrive in the rapidly evolving digital economy.
You will be at the forefront of transformative technologies, including collaboration, mobility, cloud computing, big data, social media, virtualization and the Internet of Things (IoT) : all of this in a consultative environment in which these powerful tools:and your skills: hold great strategic value.
As a key player in our fast:growing, award:winning organization, you can expect a stimulating work culture, a great team passionate about innovation, and a wealth of opportunities for professional growth and advancement.

The NSOC Analyst contributes to a 24/7 Network and Security Operations Center within the Managed Services group. The NSOC Analyst is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service clients environment. The position is based in our Eatontown, New Jersey headquarters, or remote for qualified candidates outside of New Jersey.
The NSOC Analyst will be responsible for the following shift:
Friday: 10 pm : 7 am EST
Saturday: 7 pm : 8 am EST
Sunday: 7 pm : 8 am EST
Monday: 10 pm : 7 am EST

ESSENTIAL DUTIES AND RESPONSIBILITIES: MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
:Respond and resolve clients requests within SLAs (Service Level Agreements)
:Perform daily preventative maintenance checks and services on managed devices in client infrastructure
:Help identify recurring system performance issues
:Provide performance reporting on managed service devices
:Work directly with other NSOC Analysts and Engineering resources for issue resolution
:Provide direct communication to affected users and companies on outages and maintenance activities
:Maintain detailed notes within ticketing systems on all issue resolution activities
:Maintain customer technical information within defined documentation standards
:Develop and maintain installation and configuration procedures
:Obtain/maintain
technical/professional certifications applicable to position or as directed
:Manage and maintain monitoring and alerting systems
:Coordinate and track RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms
:Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
:Required to provide flexible shift scheduling based on operational needs
:Provide emergency on:call support on a rotating schedule
:Perform other duties as assigned
:Open, track and close service tickets
:Answer incoming calls and monitor various e:mail accounts and act according to NSOC procedures and processes
:Interface with field personnel to verify repairs and testing systems

OTHER SKILLS and ABILITIES:

:Excellent Interpersonal Skills (develop and maintain strong working relationships)
:Strong work ethic
:Strong communication skills
:Ability to multi:task as necessary
:Ability to prioritize tasks
:Strong organizational skills
:Excellent written and verbal communication skills with focus on customer satisfaction
:Customer service skills
:Proactive approach and good troubleshooting techniques
:Strong problem:solving skills with an emphasis on quick problem resolution
:Attentive and detail oriented

TRAVEL:
Less than 25 travel required
Minimum Education and Experience:
Associates Degree
:1+ years of technical support experience
:Knowledge and understanding of event/alert management, incident and change management processes
Preferred Education and Experience:
Bachelors Degree
:2+ years of technical support experi

Source: https://www.tiptopjob.com/jobs/78014216_job.asp?source=backpage


• Location: eatontown, Jersey Shore

• Post ID: 53783847 jerseyshore
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